Banking Service Support

• Serve as an initial point of contact on banking inquiries and concerns.
• Provide support for existing and prospective clients via inbound telephone calls.
• Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions. 
• Identify cross-sell opportunities and make referrals as appropriate. 
• Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.

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• Outstanding Prioritization skills
• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Skill and efficiency in writing and verbal communication
• Knowledgeable, friendly and eloquent customer service

 *No Chromebooks or Mac systems are capable
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload