Cruise Line Support

• Responding to general inquiries
• Describing the booking options
• Explain billing process and options
• Accepting and processing requests for information materials
• Researching and resolving customer complaints
• Billing clarification questions
• Transferring calls or to other client-designated internal support departments or client account representatives

• Outstanding problem-solving skills
• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Skill and efficiency in writing and verbal communication
• Knowledgeable, friendly and eloquent customer service
• Showcasing expert sales techniques and ability to overcome customer objection

 *No Chromebooks or Mac systems are capable
 PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload