Medical Transportation Support

• Assist members: 

1. With transportation to and from appointments. 
2. In resolving issues with previous appointments. 
3. With a transportation recovery where a scheduled trip has failed. 
4. With benefits eligibility.

• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
• Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments within the client to effectively address and resolve transportation and eligibility issues.​

• Deliver fluent written and verbal English
• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Skill and efficiency in writing and verbal communication
• Knowledgeable, friendly, and eloquent customer service
• Showcasing expert sales techniques and ability to overcome customer objection

 *No Chromebooks or Mac systems are capable
 PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload