Roadside Assistance Support

• 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:​

                            a vehicle that won’t start

                           flat tire(s)

                           keys locked inside a car

                          vehicle out of gas

                          vehicle in an accident

• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the  parameters of the policy’s program.
• Provide status updates to customers calling after the initial request for assistance was processed.

• Deliver fluent written and verbal English
• Demonstrate a proven ability to deal with challenging customers and situations
• Be confident inability to achieve metrics
• Build and maintain strong working relationships through exceptional communication.
• Provide proven problem-solving capabilities to deliver practical solutions
• This is a best fit Opportunity for an agent wanting to service from 8: 00 AM – Noon EST and/or 4:00 PM -8:00 PM EST as 50% of hours offered fall in these drive time windows.
• A working knowledge of Google maps and other mapping resources  

 *No Chromebooks or Mac systems are capable
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload